Think Ai Corp

  Chatbots   are intelligent programs powered by   artificial intelligence   and   machine learning capabilities . Chatbots are an integral part of the customer service industry due to their relevance in the automation of customer care. Almost every industry entity is using some or other type of chatbots to provide support to their customers. There are several benefits of using  chatbots for customer support . If you are a business owner, and still not using chatbots to handle customer service and support, here are four primary reasons to start using chatbots for your business: Instant Response Customer service chatbots  provide instant responses to customer queries. They don’t have to wait in a long queue and wait for several minutes for an agent. Till the time an agent is not available to attend to the customer queries, the chatbot can collect basic information, ask for the nature of their queries, and respond to them using pre-defined answers. The chatbot can also redirect customers